The difficulty
Why it is hard here specifically
Agency testimonials fail in two directions at once: a client who can say nothing specific gives you "great to work with," and a client who can say something specific gives you a figure their legal team will later ask you to remove.
What Hazelsong does about it
Ask about the working relationship, not the result
"What were you worried about before you hired us?" produces a publishable sentence from a client who cannot mention a single number.
Take the figure out without rewriting the sentence
When a client does name a number and later regrets it, the span comes out and the rest stands as written — and the reader is told something was removed.
One project per client, with its own form
Different questions for a retainer and for a one-off build, because they are different pieces of work and produce different sentences.
A wall per service line
The prospect looking for paid media should not have to read six testimonials about brand work first.
To ask
The questions worth asking
Copy these into your form and change them to sound like you. Each is written to produce a sentence you could actually publish — the difference between a testimonial and a compliment.
- What were you trying to fix when you came to us?
- What had you already tried?
- What was the first thing that changed?
- What is it like working with us week to week?
- What would you say to somebody weighing us against another agency?
- Is there anything you would want us to do differently?
Where to put them
The layouts that suit this trade
All 23 are on every plan, on as many pages as you like.
What you already have
You are probably not starting empty
These are the places this trade usually finds its first ones.
Limits, stated
The limit, said plainly
Hazelsong does not read your client's contract and cannot tell you what your NDA allows. It records what your client agreed to here, and enforces that — the agreement they signed with you is still yours to honor.
Other trades
Your customers already wrote the words
Send one link and their words arrive here instead — with the date, with the permission, and read for risk before you publish.